Project Manager | USA - Fully Remote

Anywhere, USA | US Delivery | Full-time | Fully remote

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About FFW:

We are a global team of inspired people collaborating across 11 countries, together with an aligned purpose to create powerful digital experiences for some of the world’s most notable brands. We are passionate about empowering our clients to harness the full opportunity of digital to create best-in-class experiences for our clients and those they serve. We judge our success by the impact our collective hard work has on our clients’ businesses. www.ffwagency.com 

Position Summary

Project Managers are focused on delivering services to our clients in experience design, development engagements, and continuous development projects. Project Managers lead discovery, design, planning, scheduling, development, testing, and deployment efforts as well as be the focal point of communication for both internal and external stakeholders. PMs are expected to be passionate, smart, highly-focused, dedicated team players who can be the frontline of delivery excellence to our customers. 

PMs are involved early in customer acquisition through the entire customer lifecycle. A successful Project Manager at FFW will deliver projects within the expected timeline and budget while ensuring the client is successful.  This can be broken down into three core responsibilities: Client Success, FFW Success, and Team Success.

 

Client Success

Project Managers are assigned to challenging and complex projects. PMs are responsible for ensuring that the projects they are responsible for are healthy and successful. PMs provide a mix of oversight, hands-on leadership, and team leadership to exceed client expectations and keep their projects on schedule/budget/scope. PMs also play a role in supporting the Account Managers in the long-term health and growth of assigned accounts. PMs are counted on to be independent and capable of evaluating/communicating project health, managing escalated situations, articulate issues to higher leadership, and then successfully execute mitigation plans.

 

FFW Success

Project Managers are responsible for managing their projects to help achieve FFW’s revenue and profitability goals. The primary drivers to achieve this are successfully delivered projects on budget and high utilization of staff. PMs are responsible for effectively managing their engagement budgets to minimize overages, maximize revenue, keep assigned staff highly utilized, and assist the Account Management team in the growth and expansion of assigned accounts. 

 

Team Success

While the HR management for individuals at FFW is the responsibility of the Program Managers the Project Managers have a front-line, hands-on role in individuals' success. The PMs are responsible for the effective assignment and day-to-day execution for each team member assigned to their projects. This includes Developers, QA Engineers, Experience Designers, Analytics Engineers, and Solutions team members. The PM is responsible for a highly functional, smoothly operating team all working towards success. 

 

A successful candidate will have the following: 

  • 3+ years experience in the technology space in project management, consulting, or service delivery specifically within an agency environment. 
  • Experience working with multiple clients at various levels from mid-size companies to enterprise organizations 
  • Experience managing discovery, design, development, and QA efforts 
  • Experience managing the detailed delivery of a portfolio of projects to meet the defined time, budget targets, and quality standards
  • Experience with various software development methodologies and design principles 
  • Attention to detail and ability to work in ambiguous situations
  • Ability to recognize when to and then have tough conversations with all parties to ensure engagement success
  • Ability to lead and manage remote teams and staff as well as forecast and communicate resource needs throughout the engagement lifecycle
  • Ability to lead, organize, and execute complex communication plans and project plans
  • Ability to work closely with the account management team to develop long term engagements and partnerships with our clients
  • Willingness to admit mistakes or challenges to FFW leadership and work together to make corrections or avoid larger issues
  • Ability to liaise with third parties and vendors to ensure seamless integration and delivery
  • Ability and willingness to mentor, train, and onboard fellow project managers
  • Ability to travel to FFW offices and clients
  • Ability to switch context from one client to another multiple time in a day
  • Willingness to engage personally in the quality assurance and testing process
  • Nice to have - formal PM training or certifications (PMO, Agile, Scrum, etc)
  • Nice to have - previous experience working remotely (WFH) and demonstrated remote communication skills
  • Nice to have - experience working with Content Management Systems like Drupal, WordPress, etc