Account Manager

Holmdel, New Jersey, United States | Full-time | Allows remote

About the role

We are looking for a talented Digital account manager to join our team. You will manage a client portfolio to help our clients improve their web presence and expand their digital capabilities.
As a Digital account manager, you should a have strong customer service approach that creates and maintains long-term client relationships along with an ability to have strategic conversations that will uncover new opportunities to expand our presence at your accounts. You should also have a clear idea of how digital tools add value to company strategy and performance. Candidate should be located in one of the following states: New Jersey, Illinois, Minnesota, Utah, Arizona, or Texas.

Client and Delivery Responsibilities

  • Act as primary point-of-contact for all general client communications
  • Act as client advocate, ensuring that FFW is continually acting in our client's’ best interest
  • Act as an initial escalation point, directing internal escalations as appropriate
  • Meet regularly with the client to confirm their satisfaction and develop plans to resolve any issues
  • Coordinate with Delivery teams to track invoicing for projects, including collating data for invoicing to client
  • Stay up-to-date with digital technology trends as well as industry trends impacting your clients

Business Development Responsibilities

  • Understand the client’s digital strategies and business objectives and seek opportunities to suggest and/or design digital projects to increase customer ROI
  • Collaborate with Business Development staff to pursue new opportunities.
  • Track sales opportunities from inception to completion and report to internal senior management
  • Receive and distribute new project opportunities to our sales and/or delivery teams for estimation and ensuring a consistent approach and quality in all our responses


  • Very strong written and oral communication skills
  • Capable of working in high-pressure environments
  • Proven capability to lead presentations, often with senior audiences
  • Strong leadership capabilities with experience navigating political challenges both internal and client-side
  • Experience in Web/Digital delivery
  • Familiarity with software development lifecycles and general Project Management processes
  • You love to work with technical and creative teams
  • Travel may be required.

About the company
For over 15 years, FFW has provided significant digital experiences to the world’s largest brands many within the Fortune 50 in finance, power, media, not for profit, and pharmaceuticals. FFW is a team of more than 400 people across 11 countries and growing fast. Not only do we work with large organizations, but we have a diverse portfolio across various verticals working on a variety of mission critical digital solutions. We are a trusted brand, and we are well known in our space. It is fun to work in a field where there is a genuine desire for your service and you know your company is a the top of its game.